Terms of Service

Effective date: October 8, 2026

About Rowform and these terms

These Terms of Service govern Rowform’s website, Coil Brief, Coil Record, and custom commercial HVAC coil orders. “Rowform,” “we,” and “us” mean ROWFORM, INC, a Florida corporation operating from 8582 NW 70 ST, Miami, FL 33166. Contact us at [email protected].

The accepted quote and approved engineering drawing establish an order’s specifications, quantity, price, freight service, and estimated timing. An order-specific variation to these terms applies only when expressly agreed in writing by Rowform and the customer. Mandatory applicable rights remain unaffected.

Submitting a Coil Brief

Submitting a Coil Brief starts a review. It does not place an order, require payment, or authorize manufacturing. Provide information and files you are authorized to share, and identify details that require clarification. Website illustrations and general descriptions do not replace the specifications for an individual order.

Quote acceptance and drawing approval

Your acceptance of the formal quote confirms the quoted commercial scope and opens the drawing stage. No payment is collected by accepting a quote. Review and approve the current engineering drawing before proceeding to payment. Check its dimensions, materials, connections, and construction against your project and installation requirements, and contact us about discrepancies before approving it.

Quote acceptance and drawing approval may be recorded electronically. An approved drawing does not excuse a manufacturing defect or a coil that differs from that drawing.

Payment and manufacturing authorization

Orders must be paid in full through Stripe using the payment methods made available for the order before Rowform authorizes manufacturing. The quote identifies the amount due, including any separately stated freight and applicable tax. A pending or unsuccessful payment does not satisfy the payment requirement.

Payment does not start production automatically. Rowform separately authorizes manufacturing after the applicable quote and drawing approvals and confirmation of full payment. Manufacturing authorization and confirmed production start are separate steps.

Changes and cancellations

You may cancel without a cancellation fee before production has been confirmed as started. Contact [email protected] with your Coil Record reference. Payments for a canceled order, including prepaid freight and applicable tax, will be refunded. Quote acceptance, drawing approval, payment, and manufacturing authorization do not by themselves end this free-cancellation period.

After production has been confirmed as started, custom orders cannot be canceled for a change of mind. This restriction does not limit warranty remedies, remedies for shipping damage or loss, or cancellation and refund rights required by applicable law.

Request specification changes before production starts. Changes require Rowform’s agreement and may require a revised quote, drawing, or timing. Changes after production starts are subject to feasibility and written agreement.

Production and delivery estimates

We provide separate estimated production and transit timeframes for your order based on current production and shipping information and your selected freight service. A transit estimate begins after dispatch; it does not include production time. For example, a quoted transit estimate of 7–10 days means 7–10 days after dispatch, rather than after quote acceptance or payment.

Estimates are not guaranteed delivery dates unless Rowform expressly agrees to a guaranteed date in writing. We will notify you of material changes. If we cannot ship within the stated timeframe, we will provide any delay-consent, cancellation, and refund options required by applicable law. The restriction on change-of-mind cancellation does not override those rights.

Freight, import charges, and delivery

Delivery is Delivered Duty Paid (DDP) to the agreed delivery address. Rowform pays applicable import duties and import charges. Any freight charge payable by the customer is identified in the quote; DDP does not mean that the quoted freight service is free.

Provide an accurate delivery address and contact information and notify us promptly of changes or delivery-access requirements. Changes to the address or freight service require agreement and may affect pricing or timing. Rowform is responsible for the shipment while in transit to the agreed delivery address, including loss or damage occurring during transit.

Shipping damage and lost shipments

Inspect your shipment on arrival. Report damage or suspected loss as soon as reasonably possible by emailing [email protected] with your Coil Record reference, a description, and available photographs of the coil, packaging, and delivery documents. Email is the current reporting channel.

We review the available evidence to distinguish transit damage from damage caused after delivery. For verified transit damage or loss, Rowform will provide a replacement or refund at its discretion, subject to applicable rights. Rowform pays replacement freight to the original delivery address. A refund includes the affected coil’s purchase price, original freight attributable to that coil, and applicable tax.

Retain a damaged coil and its packaging until our review is complete. A return is not routinely required. Do not return or dispose of the coil without our instructions; if a return is necessary, Rowform will arrange and pay for it. Shipping-damage and loss remedies are separate from the manufacturing-defect warranty.

Accounts and authorized use

Use the services for authorized business purposes. If you act for a company or another person, you must have authority to submit information, approve documents, and make decisions on their behalf. Protect your sign-in access and notify us promptly of suspected unauthorized use.

Do not access another customer’s records, submit malicious files, impersonate others, or interfere with the services. We may restrict access to address misuse or security concerns. Restricting access does not remove Rowform’s obligations for existing orders, approved refunds, or applicable rights.

Uploaded files and project information

You retain ownership of the files and information you submit. You must have the rights or permission needed to provide them. You grant Rowform a nonexclusive permission to use, reproduce, and share them with service providers and manufacturing partners as reasonably necessary to review your request, prepare drawings and quotes, manufacture and deliver your order, provide support, and maintain required records.

This permission is limited to those purposes and does not transfer ownership or authorize unrelated use. We will not use your project files in a public portfolio or promotional material without separate permission. Personal information and retention are addressed in our Privacy Policy.

Limitation of liability

To the extent permitted by applicable law, Rowform’s aggregate liability for claims arising from an order is limited to the amount paid for that affected order, including freight and applicable tax. Rowform is not liable for indirect, incidental, special, or consequential commercial losses, including lost profits, lost revenue, or downtime, to the extent those exclusions are permitted by law.

These limitations do not reduce Rowform’s promised replacement or refund obligations, excuse fraud, gross negligence, or intentional misconduct, exclude liability for personal injury, or limit any liability or remedy that cannot lawfully be limited or excluded. If a limitation or remedy cannot lawfully apply, the applicable legal rights remain available.

Governing law and disputes

Florida law governs these terms, subject to mandatory applicable laws and protections that cannot be excluded. Please contact [email protected] with a description of any dispute and your Coil Record reference, if applicable. We will seek a good-faith resolution with you.

If a dispute is not resolved, it may be brought in a state or federal court with jurisdiction in Miami-Dade County, Florida, unless applicable law requires or protects another forum. These terms do not require arbitration. Informal discussions do not prevent urgent court relief, restrict applicable small-claims rights, or shorten legal filing deadlines.

Changes to these terms

We may update these terms prospectively and identify the effective date on this page. Updates do not change an existing order’s agreed terms without the parties’ agreement or as required by law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.