FROM REQUEST TO ARRIVAL
Ordering & Delivery
A clear path from your first Coil Brief to the coil at your door.
Start with a Coil Brief
Tell us which coil you need and provide either an existing drawing or your coil measurements. Coil Brief guides you through the details. You can also attach photographs or supporting documents to help us understand your request. Rowform reviews your submission and follows up if more information is needed.
Submitting a Coil Brief does not place an order or require payment.
Review before manufacturing
Review your formal quote and engineering drawing before confirming your order. Check the dimensions, materials, and connections against your installation. Submitting a Coil Brief does not authorize production.
Plan your project
Your quote includes the payment requirements, estimated production time, and estimated transit time for your selected freight service. Transit estimates begin after dispatch and do not include production time. Review these separate estimates when planning your installation.
Full payment through Stripe is required before Rowform authorizes manufacturing. Payment and manufacturing authorization do not automatically start production.
We will notify you of material timing changes and provide any delay-consent, cancellation, and refund options required by applicable law.
Changes & cancellations
You may cancel without a cancellation fee before production has been confirmed as started. Payments for a canceled order, including prepaid freight and applicable tax, will be refunded. Changes require Rowform’s agreement and may require a revised quote or engineering drawing.
After production has been confirmed as started, custom orders cannot be canceled for a change of mind. Warranty remedies, shipping-damage and loss remedies, and rights required by applicable law remain available.
Follow your order
Coil Record keeps your project documents and order progress together. Shipment information and tracking become available when applicable to your order.
Delivery is Delivered Duty Paid (DDP) to the agreed address. Rowform pays applicable import duties and import charges. Any customer freight charge is identified in your quote.
When your coil arrives
Inspect the shipment for visible damage and document any concerns with photographs. Report damage or suspected loss as soon as reasonably possible by emailing [email protected] with your Coil Record reference and available photos.
Rowform is responsible for loss or damage during transit. For verified transit damage or loss, we provide a replacement or refund at our discretion, subject to applicable rights. We cover replacement freight to the original delivery address. A refund includes the affected coil’s purchase price, original freight attributable to that coil, and applicable tax.
Keep the coil and packaging until our review is complete. A return is not routinely required; if necessary, Rowform will arrange and pay for it. See our Terms of Service for the warranty and full order terms.
